First class e-learning
Draft is what counts
1Conflict management is a matter for the boss
Only the best grow on conflict.
Learning Objectives
- Identifying and constructively resolving conflicts between employees
- Assessment of the escalation level
- Enable employees to solve conflicts independently
- De-escalation through emotion control
- Mastering tense situations with confidence
- Safe handling of attacks on the own person
Overview
- Chapter 1: Identifying conflicts
- Chapter 2: Assessing escalation levels
- Chapter 3: When do I intervene - and how?
- Chapter 4: Promoting independent conflict resolution
- Chapter 5: Mediative conflict resolution
- Chapter 6: Conflict Resolution through Power Intervention
- Chapter 7: Dealing with Attacks
Audiobook included
Address
Nitzschke GmbH
Headquarter
Berghauser Str. 62
42859 Remscheid
Contact
Phone: +49 (0)2191 591018-7
Fax: +49 (0)2191 591018-9
info@nitzschke-training.com
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